SHIPPING.

ORDER PROCESSING

Online orders (excluding bespoke pieces) typically have a production lead time of 15-20 business days.

For bespoke creations, lead times can vary depending on the design process, stone sourcing, and necessary adjustments. Generally, this takes between 6 and 8 weeks. If you have a specific deadline, please reach out, and we’ll do our best to accommodate it.

After your piece has been crafted or resized, please allow 3-5 days for your order to be processed and shipped. Orders are processed and shipped Monday through Friday from 9:00 am to 3:00 pm. All orders placed after 1:00 pm AEST on Friday will be processed the following Monday, this includes Next Day and International Priority Shipments.


DOMESTIC SHIPPING

After your piece has been crafted, please allow 3-5 business days for your order to be processed and shipped. All domestic orders are shipped via Australia Post and will require a signature upon delivery.


INTERNATIONAL SHIPPING

All orders are processed and shipped Monday through Friday from 9:00 am - 3:00 pm. All orders placed after 1:00 pm on Friday AEST will be processed the following week. Please allow 2 - 3 business days for your order to be processed and shipped. The International Shipping price varies on location and is calculated upon checkout. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.

If your country is not available to ship to, please send us an email via the contact form and we will assist you with your purchase.


PICKUPS

Unfortunately, at this time we are unable to accommodate customer pickups from our Melbourne studio.


REPAIR SHIPPING

All TINK Jewellery products come with a voluntary manufacturer’s 6 month warranty.

If your item is deemed as a manufacturing fault, the return shipping cost will be covered by TINK Jewellery. TINK Jewellery reserves the right to recover all shipping costs if your piece is deemed as wear and tear within the 6 months manufacturing warranty.

Outside our manufacturer’s 6 month warranty, it is at the client’s expense to safely return piece(s) to TINK Jewellery. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.

Domestic repairs will incur a flat rate fee of $15 AUD. For international customers please contact us at hello@tink.com.au for a quotation. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.

Please contact us if you require any further information.

RETURNS.

Products purchased from TINK Jewellery may be returned for a credit if returned unworn, in saleable condition within 10 days of dispatch date. Some exclusions may apply. We do not issue refunds for change of mind or incorrect purchase.

In the event of an exchange, refund or credit, the customer is responsible for all shipping costs (which include secure tracking number & insurance) involved for returning the item. TINK Jewellery does not refund items that are lost or damaged in transit back to our studio. Please package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is received damaged, please email us immediately with a clear description of the item and a photograph.

It is at the client’s expense to safely return piece(s) to TINK Jewellery and their responsibility until confirmation of receipt by us.

Any credits are issued once a return has been received and its condition assessed. Wild to Ware credits are valid for use on our online store only.

TINK Jewellery does not accept returns if products;

  • are not returned in their original condition or packaging

  • are returned outside of the specified return timeframe

  • are custom made

TINK Jewellery reserve the right to return the piece(s) to the sender, should any of the above occur.

Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.

RING RESIZING.

At present, we provide a complimentary ring resizing service for each ring order made.

TINK Jewellery extends the option of free resizing under the following conditions:

  • The items are returned within 21 business days from the date of delivery.

  • Resizing is required for adjustments of up to three sizes larger or smaller.

Kindly note that TINK Jewellery retains the prerogative to refuse the offer of free resizing if any of the aforementioned criteria are not met.